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With a contract

Home Parcel

Maximum 120 x 60 x 60 cm

Home Parcel is an easy solution for online store customers. We usually contact the recipient on the following working day to agree on delivery time. The delivery times vary from 9 a.m. to 9 p.m. according to the area.

  • Deliveries primarily within 1 day
  • Create a contract on regular pickups, order a one-off delivery or take the parcels to Posti's service point.
  • The item will be delivered to the address indicated on the address label and handed over against an acknowledgement.
Detailed information, terms and conditions
Delivery time

Deliveries primarily within 1 day

Maximum Dimensions

120 x 60 x 60 cm, 300 x 120 x 60 cm (subject to additional oversize fee), 35 kg. Compare the dimensions of different parcel products

Minimum Dimensions

15 x 15 x 1 cm, 100 g

Sending

You can make an agreement with Posti on the regular pick-up of your shipments or order a pick-up service for an individual shipment lot. Alternatively, you can bring your parcels to a Posti outlet yourself.

An address label approved by Posti must be attached to the shipment. Posti offers a free-of-charge address label printing program that sends an electronic advance notification about the shipment (EDI message). EDI messages give you access to all of the features of the service.

Item Tracking

The delivery of the item can be tracked with the help of the tracking code attached to the item in the Item Tracking and mobile app.

The item will be provided with a COD address label with an individual tracking barcode.

Receiving

The shipment will be delivered to the address indicated on the address label and handed over against a signature. The service includes one delivery attempt. The name information of the recipient will be saved in Item Tracking.

If the delivery attempt fails, a notice of arrival will be left for the recipient, and the item can be collected from the local postal outlet. Redelivery, subject to a charge, can be ordered for the shipment. The shipment will be returned to the sender if it is not collected within the storage period.

Pricing

€/shipment + €/kg, please refer to the price list The prices are subject to a fuel surcharge

Delivery Terms
Returning parcels

You can print a return address label using the Posti printing program, the Posti website or your own system, or by contacting Posti Customer Service. The return label can be included in the parcel or sent to the customer separately.

The recipient will return the shipment to a pickup point or a mailbox. Shipments that have not been collected will be returned to the sender

Supplementary services
Fast track

The Fast track supplementary service delivers same-day postal parcels six days a week (Mon-Sat) in the capital region if the parcel arrives at the Posti terminal by 1 p.m. The process is always agreed on separately with the customer. Parcels are delivered to Posti's parcel lockers in grocery stores and shopping centers by 7 p.m for consumer pickup.

COD (Cash on Delivery)

Posti is responsible for forwarding the cash on delivery amount to the sender's SEPA bank account. The sender is responsible for the correctness of the account number and the identifying reference information. In case the account or reference information or the information on the amount of cash on delivery is insufficient, Posti accepts no responsibility for the delay in the settlements or other losses.

IBAN account numbers and bank-identifying BIC codes, complying with the SEPA regulations, are used for cash on delivery shipments. The reference used is a national reference number.

Fragile

With the service, you can ensure the careful handling of your products vulnerable to damage. Using the additional service requires a marking on the shipment and the EDI message.

Transport of Dangerous Goods (VAK) and LQ transport

We handle the transport of any parcels classified as dangerous goods safely, reliably and in accordance with the applicable legislation.

Oversized

You can send address-labeled items the size of which exceeds the normal maximum size of the main product, up to the maximum size for the Oversized additional service.

Handing over without the Acknowledgement of the Addressee

We will deliver your item to the recipient’s address even if the recipient is not at home. We will leave the item in a protected place.

Packaging instructions
Packaging instructions

Select the package according to the size of the object. Make sure that the package is shock-proof and definitely undamaged. In addition, the item must withstand 4–5 times its own weight.

Pack your item in a parcel that is as neat and flat as possible. Select a box of a suitable size for your item to prevent the contents from moving in the package. If necessary, use bubble wrap, styrofoam or foam plastic, for instance, to fill the box. Any packaging material causing sticking, and items of an irregular shape or round items may cause issues in mechanical handling. Cardboard and paper are the best materials for the outermost layer of a parcel or letter.

When you send your parcel through Posti you can use any packaging materials. You can also use pre-used materials as long as they are intact, endurable for transport and there is no old address information on top of the parcel. Posti also offers a wide assortment of different packaging materials you can order from Posti’s online shop or buy from the nearest Posti's service point.