Charges for other tasks
Download the pdf price list for Change of Address and Mail Redirection Services
Mail redirection and delivery services See Change of Address and Mail Redirection Services
Home Delivery / Pickup and Delivery Transports Home deliveries for consumers from the Customer Service, tel 0600 94320 (1,84 €/answered call + local network charge/mobile charge). Please note: We can only accept card payments when shipments are delivered to your door (Home delivery).
|No. of parcels||Incl. VAT, EUR||Excl. VAT, EUR|
Modifications to Information on an Item or Invoice already sent
At sender's request EUR 17,03 /modification + possible new transportation fee as Postal Parcel.
- Altering the addressee's name / address
- Altering the COD amount
- Altering the account number (for domestic service only)
- Requesting the item's withdrawal
- Altering a term of delivery (cancelling / adding delivery to addressee in person)
- Shortening the retention period of letter mail by one calendar week
- For doorstep delivery of an item originally to be collected at postal outlet (for domestic service only)
- For enabling the recipient to check item contents prior to handing over from postal outlet (domestic parcel service only)
- Prolonged storage time for parcels up to 14 calendar days (for domestic parcel service only)
- Modification of customer data invoice
Requests for modification may be sent by email to firstname.lastname@example.org.
For domestic requests for alterations, the customer will be notified of whether the service has been successfully executed.
Other Services and Charges
Unpaid or Underpaid Items
In addition to unpaid postage 3,00 €/item
Copy of the trasmit document or receipt
10,29 €/document (8,29 € exempt from tax)
Charges for Other Tasks
- Agreed investigation service
- Unnecessary or late investigation
- Additional services at the acceptance office
- Other extra tasks
- Extra waiting time during pick-up or delivery
- Failed pick-up or delivery attempt made on the basis of order
EUR 62.00 /hour or EUR 12.00/item