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Compensation grounds

The item transporter's liability is restricted by law (Postal Act, Universal Postal Convention or Act on Road Transport Contracts). Select an appropriate sending method for your delivery contents and pack it carefully. These compensation principles also apply to insured shipments.

Always check the item when you receive it

If the item is damaged, record the damage in the shipment documents together with the driver immediately.

If the item goes missing, the party paying for the transport must submit an application for compensation for losses.

Damage situations

See terms

Read an instruction

The compensation policy varies according to which of the aforementioned regulations is applied to the item. Regarding all transport, the item transporter's (i.e. Posti's) liability is limited. The regulations also define who is entitled to receive compensation. In international deliveries, the right of compensation is with the sender and the sender must apply for compensation from its own contract partner.

Posti's limited liability does not have an impact on the liability between the sender and the recipient. In distance sales subject to the Consumer Protection Act, the seller is always responsible for transporting the product.

Damage compensation requires that it can be verified that the damage occurred when Posti was responsible for the shipment. In cases of damage, you should always contact Customer Service as quickly as possible.

Compensation is paid for:

  • Material damage

  • A share of the delivery costs corresponding to the damage

  • The expenses caused by preventing the damage and its direct investigation

  • when the material damage has been directly caused by the delay, damaging or loss of the item and this has been caused while Posti was responsible for the item.

To receive compensation

  • The applicant shall notify Posti of the error as soon as possible and seek compensation within the deadlines.

  • It must be possible for an Posti representative to verify the damage. Delay and loss is usually identified based on item tracking.

  • The applicant should present evidence on the value of the item's contents. In the case of a new product, the receipt is sufficient. In other cases, the valid value of the item is assessed.

  • Usually, the reception, delivery or handover of a regular letter cannot be verified retrospectively in any way in the postal network, and usually such items do not allow for receiving compensation.

The amount of compensation

  • Typical material damage compensation includes the item's repair costs or compensation according to the valid value.

  • The maximum sum of compensation is the maximum compensation determined by weight in the applicable legislation, even in cases where the damage suffered is more extensive.

  • For insured items however, the insured value is the maximum sum of compensation.

  • The additional service for fragile items has no impact on the maximum sum of compensation.

  • The compensation shall not exceed the verified direct material damage even if the maximum compensation in kilograms or the insurance value is higher than that.

Posti does not pay compensation for

  • Damage caused by the item's features (a latent error, natural vulnerability).

  • When the item has a particular value related to collecting, memories, antiquity, etc.

  • Damage where Posti cannot have affected the outcome and the consequences of which it cannot have prevented.

  • Damage caused by the customer violating the terms, such as using an inappropriate delivery method or defective packaging.

  • Damage caused by force majeure situations (e.g. a strike).

ProductLoss/ damageDelay
Domestic letters
1 class, 2 class and maxiletter50€50€
Registered letter and proof of receipt letter340€85€
Express letter340€150€
Insured letterinsurance valuea150€
Parcels
Postal parcel, Parcel with telephone number, Parcel Point, Parcel to doorstep20€/kgPostage
International
Regular lettersNot compensatedNot compensated
Registered letter30 sdr aprox. 30€Not compensated
Postal parcel abroad40 sdr. + 4,50 sdr/kgNot compensated
Express parcel abroad500€Delay more than 14 days postage sum