Receiving of items
Mail is delivered on business days (Mon-Fri). The items to be delivered are letters and publications whose maximum size is 25 x 40 x 3 cm and maximum weight 2 kg. A notice of arrival is submitted for all undeliverable items.Terms concerning basic delivery are indicated in Delivery Service Terms. Posti's deliveries are stipulated in the Postal Act, and compliance with the Act is monitored by the Finnish Communications Regulatory Authority.
Power of Attorney
Handing over valuable mail items (registered letters or parcels, letters with advice of delivery, insured items) to someone other than the recipient requires a power of attorney from the recipient. Posti has the obligation to verify that items are handed over to the right recipient.
Import clearance for incoming items
Goods coming from outside the EU countries or from the special areas of the EU's excise and value-added tax area may require customs declaration. They are forwarded to wait for customs clearance based on the decision of Finnish Customs. Posti will send a notice of arrival for the item to be cleared by SMS to the recipient.
The item transporter's liability is restricted by law (Postal Act, Universal Postal Convention or Act on Road Transport Contracts). Select an appropriate sending method for your delivery contents and pack it carefully. These compensation principles also apply to insured shipments.